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Frequently Answered Questions


Following are Frequently Asked and Answered Questions about Virphy.

Q What is Virphy ?
   Virphy is printing service for .pdf documents where printed documents can either be
  • delivered to receiver's address or
  • picked-up by the user from a nearby print centre (our print partners)

For a detailed description of Virphy and it's features, please checkout our blog.
Q How Virphy Works ?
   Virphy is a service where you can order prints either for yourself or to send to others. Both sender and receiver of the doucments must be a registered user of Virphy. The printed documents can either be delivered to receiver's registered address or they can be picked-up from a near by print centre as selected by the sender at the time of initiating the order.

You can order prints either on Virphy Web Portal or on our no-ads easy-to-use Mobile app (available for both Android and iOS mobile phones).

Sender can choose from various print and delivery options that can be set as sending default rules, or can also specify specific options at the time of ordering prints.
Q Who pays for the service ?
   Whoever signs-up with Virphy and upgrades themselves to be a Paying Account can pay for the service.
  • Normally sender pays for the service.
  • Even if the sender is not a paying account, can always pay on a per order basis in a secure manner using various payment methods, such as, credit/debit cards, internet banking, UPI, third party wallets etc.
  • In case sender is not a paying account, but receiver is a paying account and is willing to pay from that particular sender, then receiver pays.

Q What are the various charges for Virphy Service ?
   Various components of Virphy's charges are:
  • Printing charges – based on various printing options selected
  • Service charges – nominal service charges
  • Delivery charges – based on actual delivery method the documents are being sent, on a per package basis

There is a limit on number of sheets in each package. If the number of sheets of all the attachments put to-gether is more than that can fit in one package (envelope), they will be automatically split in multiple packages, ensuring all the pages of one attachment are in a single package. However there is no such restriction if the documents are being picked-up from our partner print centre.
Q How does one pay for the service ?
   Virphy is a pre-paid service. After signing-up, upgrade to paying account and maintain sufficient balance. Whenever a mail is processed, the charges for that order are debited to the account. The charges are dependent on the number of pages in the document, various print and delivery options chosen.

If the account doesn't have sufficient balance to process an order then the same is kept on hold till the requisite amount is recharged into account. When a order goes on hold, the same is informed to the sender accordingly.

If any order is kept on HOLD due to insufficient funds in the account, account has to be recharged before 10am on the next day, after which the job expires and the order will not be processed for delivery. An order which is on hold can also be cancelled by the sender.

Sender also has an option to pay on the web portal or mobile app for a specific order. Sender can also review the total charges before confirming the print orders.
Q What are various ways to use the service ?
   Once registered with Virphy, users (with sender email specified can send to registered user's Virphy email ID) can order prints in one of the following ways:
  • By composing on Virphy's portal
  • By composing on Virphy's mobile app (Android and iOS devices)
  • By sending an email (from sender's registered sender email to a receiver's Virphy email ID)

Q How to get Virphy Mobile app ?
   Virphy Mobile app is available both for Android and iOS devices
  • Android ‐ Supports all devices running Android 10 and above. Can be downloaded from Google Play Store or click here
  • iOS ‐ Supports all devices running iOS version 10 and above. Can be downloaded from Apple App Store or click here

In the respective stores search for Virphy, developed by Smuuth Innovative Solutions Pvt. Ltd. to make sure you are downloading the real Virphy Mobile App.
Q What are various methods that one could use to recharge the account ?
   To recharge the account, you must login into the Virphy web portal or the mobile app with your registered email id and password. The account details section (in portal) and page (in mobile app) shows the balance in their account with an option to recharge. Once clicked on Recharge button, will be taken to payment options. You can also pay through cheque.

On the portal there is an option to also Recharge Others to recharge those accounts who can't pay online. This is a very secure process ensuring the same cannot be misused.

The recharge is done through a payment gateway and provides variety of payment modes, using credit card, debit card, net banking, wallets, UPI, etc.
Q Where all Virphy can deliver and what are the supported delivery methods ?
   Virphy delivers only within India and supports dispatching within the following categories:
  • POST – Will send the documents by Indian Post
  • SPEED POST – Will send the documents by Indian Speed Post (Currently Speed Post is serviced thru Virphy only to select cities in India due to certain logistics difficulties. To destinations we cannot delivery by Speed Post, the same will be sent by ordinary POST and charged accordingly)
  • COURIER – Will send the documents through one of the courier partners we have tied up with, based on the service availability to the destination.
  • PREMIUM COURIER – Will send the documents through one of the premium courier partners we have tied up with, based on the service availability to the destination.

Currently only POST and SPEED POST are supported. And will add delivery in other categories as we sign-up with partners accordingly.

However, if there is no delivery partner serving to the receiver's address under the chosen dispatch method, then Virphy will automatically choose a method cheaper than that for the purpose of dispatching that package.

Also, in this version of Virphy we have introduced picking-up the documents by the user from a near by print centre as an additional delivery mode other than dispatching as described above.
Q Does Virphy Mobile App support all features available in Virphy Portal ?
   Virphy Mobile App is desgined and developed, primarily for the users to submit .pdf documents for printing for their own use, and pickup from a nearby print centre. To that extent all the features that are required from that perspective are available in the Virphy Mobile app. Some of the features which are rarely used and not needed from the perspective of primary use of Virphy thru mobile app are not available.

However, any user registered on the mobile app can access the Virphy portal with the same credentials and thus they can always visit to access certain rarely used functionality.

It will be our endeavor to enhance the functionality of Virphy Mobile app continuously incorporating necessary workflows considering the ease of use and user feedback.
Q How is the privacy of the content that is sent to Virphy is protected ?
   Virphy follows industry best practices to safeguard the user's personal data and content they send for printing and delivery. The mails sent to Virphy are not accessible to anyone and are stored in secure servers. The entire process is automated and performed following monitored secure processes.

Additionally, Virphy has a feature called Protected Printing, if opted for while ordering prints, then the printing of the documents at the print partner site will not happen, till you reach their place and unlock the order for printing using an OTP sent to your mobile.


Troubleshooting Questions


Following are some of the troubleshooting questions frequently asked and answered about Virphy.

Q I have not got the verification codes for the Sender/Communication Email Verification after Sign-Up
   The email that Virphy sent with the verification codes could be in Spam/Junk folder. Check there and move the same to inbox. To prevent future mails from Virphy to go into Spam/Junk folder, please add noreply@virphy.email to your address book.

In case the mail is not there also, please wait for some time as there could be delays in sending the email in case of high load. After some time, if you have still not received, you can click on the Send Again link to have the codes sent again.


If you have not found answer to your question, send us an email and we will respond back as soon as possible.